Since most people with hearing problems and impairments hear fine in quiet environments, it can be very difficult for your general doctor or yourself to recognize you have a hearing problem
Getting started can feel overwhelming, we hope these questions can put you at ease.
Do I need a doctors referral to have a hearing test?
How long does a hearing test take?
Upon completion of all of the above, only then can we provide an appropriate recommendation to you – whether it be to monitor your hearing levels, refer you back to your doctor for further investigation or discuss appropriate hearing aid recommendations.
If you feel hearing aids may be required, please let our staff know at the time of your booking so that additional time can be put aside to discuss possible hearing device solutions for you (90 minute appointment). It is also recommended that you bring along your partner, significant other or friend if possible – they may think of other relevant questions to ask during the appointment.
If you have private health cover, you may wish to make contact with them prior to your appointment to see if you are eligible for any rebates for hearing aids.
What happens at my first appointment?
Prior to conducting a hearing test, a light called an otoscope will be used to examine the outer ear and ear canal. Your clinician will be looking for any abnormalities in the ear canal and ear drum, and any build up of wax. This examination is followed by a pressure of your middle ear which informs the clinician if your eardrum is working correctly and whether your middle ear is clear of fluid. These tests aren’t painful and help provide a greater understanding of what is happening with your hearing.
Hearing tests are performed in a quiet room and require your active participation. Your hearing test will involve your clinician playing various tones at different volumes (pure tone audiometry), and your responses are recorded on an audiogram. In conjunction with pure tone audiometry your clinician will also test your ability to hear and understand speech either in quiet or in noise. This will help your clinician gain a thorough understanding of any hearing problems you are experiencing and decide on the correct hearing loss treatment for your condition.
The results of speech testing, pure tone audiometry, case history, ear anatomy and lifestyle are used together to determine your candidacy for hearing devices, or other methods of intervention. The results of your hearing test will be discussed with you.
What happens if I need a hearing aid/s?
I have decided to proceed with a hearing aid. What happens next?
Are your products genuine? Why are the prices so competitive?
Our prices are kept low and competitive. Unlike many of our competitors that are part of national chains, corporately owned, or operated by the hearing aid manufacturer themselves, our overheads are kept low by being locally owned and operated, not paying our staff commission on sales and having a small team of dedicated staff. We pass these savings on to you, our client.
How many appointments will I need?
If you are trialling devices prior to purchase, you will need more appointments to accommodate changes in device manufacturers, technology or style of hearing devices.
When is payment for hearing devices required?
We will however, take a copy of your driver licence (or other photographic identification with your address) and a copy of a credit card for security purposes. We accept cash, cheque, EFTPOS, VISA and Master Card.
If you are trialling custom hearing aids, you will be asked to pay a processing fee of $125 per aid prior to its manufacturer. If you keep the device/s, this fee will be deducted from your purchase price. This fee is not refundable if you do not proceed with the hearing aids once they are ordered.
We do not sell hearing devices online.
Should I insure my hearing devices?
Can I get a refund for hearing aids from my private health insurance?
Can I get a partial tax refund for my hearing devices?
What if I change my mind about hearing loss treatment?
- If you now wish to proceed with better hearing aid technology, we will order the new hearing devices and you will pay the additional cost difference for the hearing aids
- If you no longer want to purchase any hearing devices, we will refund your hearing aid purchase cost LESS $200 for administration costs. If you purchased custom hearing devices, you will be refunded the cost of the hearing aid purchase, LESS $200 administration fee, and, LESS $125per aid for the customisation of the devices
Are you able to see pensioners as well as private clients?
Our after hours hearing tests and appointments are an added benefit to our private clients who cannot attend during regular business hours.
Private clients are what keep our prices low and competitive.
How do I know if I have a hearing problem?
- People seem to mumble more frequently
- You hear, but have trouble understanding
- You often ask people to repeat themselves
- Telephone conversation is more difficult
- You can’t hear household sounds like a faucet dripping or a clock ticking
- It’s hard to hear without seeing the speaker’s face
- You are told you speak too loudly
- People say you play radio or TV too loudly
- There is ringing or buzzing in your ears
- Conversations are difficult in a large group
- You have trouble following conversations with more than two people
- You struggle to hear in crowded places like restaurants and malls
- You have a hard time hearing women or children
How much do hearing aids cost?
How can hearing aids enhance my quality of life?
They also can improve your:
- Personal relationships. After all, successful relationships depend on successful communication.
- Job performance. Hearing aids eliminate the need to constantly ask “What?” or “Can your repeat that?” and keep you on top of your game.
- Safety. You don’t want to miss hearing a smoke alarm, the house being broken into, a dog barking at a stranger, an oncoming car when you’re walking, or an ambulance when you’re driving.
You will find a hearing aid has a dramatic effect on the quality of life you enjoy.
I might have a hearing problem. What should I do?
If you suspect your child might have a hearing loss, and they are over the age of 4, we may also be able to test them. If they are found to have a problem with their hearing, they will be referred back to your GP and/or Australian Hearing for further investigation, treatment or hearing devices.
What are some dangerously loud activities?
What causes hearing loss?
Some other causes of hearing loss are not permanent and may be treated medically. These include excessive ear wax (cerumen), infections of the middle ear, and malfunctions of the middle ear bones. A complete diagnostic hearing test can identify which type of hearing loss you might have and whether medical treatment can help.
Which professions carry a risk of hearing loss?
Will hearing aids restore my hearing?
Will I need one or two hearing aids?
Wearing two hearing aids has been proven to improve speech understanding in noise, localization (finding the source of sounds), and overall sound quality when compared to wearing only one hearing aid. Today, over 80% of all hearing aid fittings are binaural, or involve both ears.
Won't hearing aids make me look old? Won’t they cramp my style?
Wouldn’t I already know if I had hearing loss?
If you’re interested in understanding more about the detail of hearing problems, read our helpful guide.